Business & Management
Booking over WhatsApp: why customers love it, where it breaks, and how to fix it
Start by accepting the obvious. When someone wants to know whether you still have a slot tomorrow afternoon, they open WhatsApp. Not your app, not a form on your website, not email. It is already on their phone, needs no new account, and feels like talking to a person. For most service businesses in
July 13, 20266 min